Privacy Policy for Selva

Last updated: May 23, 2025

Hi there — we're Selva ("we", "us", "our"), and your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. What We Collect

To deliver the Selva experience, we collect the following types of data:

Account Information

  • Name
  • Business email address
  • Company details (e.g., size, sales process, business rules)
  • Writing and tone preferences

Connected Account Data

When you link tools like Gmail, Google Calendar, Slack, your CRM, or WhatsApp:

  • Emails, messages, calendar events, and other relevant sales data
  • Metadata (timestamps, sender, recipient, etc.)

Usage Data

  • Interactions with Selva features
  • Workflow actions, prompt history, and feedback
  • Device and browser type, IP address, and session logs

Payment Info

  • Processed via secure third-party providers like Stripe

2. How We Use Your Data

We use your data to:

  • Power your customized AI agents and automation workflows
  • Write personalized communication in your voice
  • Provide insights, suggestions, and next-best actions
  • Improve the platform's performance and relevance
  • Handle customer support and billing

We don't sell your data.

Google Workspace: The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

3. Data Sharing

We only share data in these limited cases:

  • Service Providers: Like payment processors and infrastructure providers, under strict confidentiality and security terms.
  • Legal Reasons: If required by law, or to enforce our rights or investigate abuse.

4. Data Security

We use industry-standard encryption and best practices to keep your data safe — both in transit and at rest. Access to your data is strictly controlled, and only authorized personnel can access it when necessary.

5. Cookies & Analytics

We use cookies and similar tools to improve your experience, analyze usage, and optimize features. You can manage cookie preferences through your browser settings.

6. Data Retention

We keep your data as long as your account is active. If you cancel, we delete your personal and usage data within a reasonable timeframe, unless we're required to retain it by law.

7. Your Rights

  • Access the personal data we have about you
  • Correct or delete your data
  • Ask us to export your data

8. Children's Privacy

Selva is for business users only. We do not knowingly collect personal information from anyone under 13.

9. Changes to This Policy

We may update this policy as Selva evolves. If we make significant changes, we'll let you know via email or inside the product.

10. Contact Us

For any questions or concerns, reach out to us at hello@getselva.com.

Thank you for choosing Selva.